Data Protection Policy

apoker Privacy Policy — your information is completely secure

Your personal data is a serious responsibility we take to heart. This section clearly explains how apoker collects your information, where it's stored, who it's shared with, and how it's kept secure.

Last updated: 1 January 2026 · Version 2.4
SSL encrypted Fully in Bangla Never Sold to Third Parties Printable

About this policy: This Privacy Policy applies to apoker's website, mobile app, and all associated services. By using apoker, you are considered to have accepted this policy.

1. What types of information we collect

Apoker collects various types of information to run its services smoothly. This data falls broadly into three categories:

1.1 Identity Data

This includes the information you provide when registering. It covers:

  • Full name and date of birth
  • Mobile number and email address
  • Residential address
  • Identity document details submitted for KYC verification (NID, passport, or driving licence)
  • Selfie or photo (if required for identity verification)

1.2 Financial Data

Information required to process transactions — however, apoker does not directly store full card or account numbers:

  • Mobile banking number (bKash, Nagad, Rocket)
  • Transaction references & transaction history
  • Deposit and withdrawal dates and amounts

1.3 Usage Data

The following information about how you use apoker is collected automatically:

  • IP address and device information (OS, browser, screen resolution)
  • Login time and location (city-level only, not precise GPS)
  • Betting history & gaming patterns
  • Page visits and session duration
  • Cookies and session IDs
Data type Purpose Required?
Identity InformationAccount Opening & KYCYes
Financial InformationPayment processingYes
Usage dataService Improvement & SecurityPartial
Marketing PreferencesSending relevant offersOptional

2. How we collect your information

Apoker collects information in several ways. The main methods are:

  • Directly from you: When filling out the registration form, submitting KYC documents, contacting support, or taking part in a survey.
  • Automatically: Through cookies, log files, and tracking technologies when you use the apoker website or app.
  • From third parties: Payment gateways (for transaction verification), identity verification agencies, and fraud prevention services.

Apoker never collects data from social media without your consent.

3. How We Use Your Information

Apoker uses your information solely for the purposes listed below. Your consent will be obtained before using it for any other purpose:

  • Service operations: Creating accounts, processing transactions, accepting bets, and completing withdrawals.
  • Identity verification: Preventing multiple accounts and fraud by the same individual.
  • Ensuring security: Detecting unauthorized access, money laundering, and fraudulent activity.
  • Fulfilling legal obligations: Responding to lawful requests from government authorities.
  • Service improvement: Analyzing usage patterns to improve the overall user experience.
  • Contact: Sending important updates, transaction confirmations, and security alerts.
  • Marketing (optional): Sending relevant promotions and offers if you have given your consent.

Before making any automated decision based on your data (such as closing an account), apoker ensures a human review takes place.

4. Data Sharing Policy

Apoker does not sell your personal information — that is our most fundamental commitment. However, certain situations require data sharing in order to operate the service:

4.1 Service Provider Partners

Apoker shares limited data with the following types of service providers, and only to the extent necessary:

  • Payment processors (for transaction verification)
  • Identity verification agencies (for KYC processes)
  • Cybersecurity services (for fraud prevention)
  • Cloud hosting provider (for data storage)

Strict data protection agreements are in place with these partners, and they are not permitted to share your data with third parties.

4.2 Legal Obligations

Apoker may be required to disclose information under court orders, regulatory requests, or legal obligations. In such cases, only the minimum necessary information is ever shared.

4.3 Business Transfer

Should apoker ever undergo a business merger or acquisition, users will be notified in advance and this Privacy Policy will remain in effect.

apoker will never: Selling or leasing your data to advertising companies, data brokers, or any other commercial third party.

5. Technical measures for data protection

Apoker uses industry-leading technology to keep your data secure. Here's what our security framework includes:

  • 256-bit SSL/TLS encryption: All data transfers are fully encrypted — the same standard used by banks.
  • Two-Factor Authentication (2FA): An additional layer of security at login.
  • Firewall & intrusion detection: Detecting and preventing unauthorized access.
  • Data Masking: Sensitive stored data (such as card numbers) is masked at all times.
  • Regular security audits: Annual penetration testing conducted by third-party experts.
  • Staff training: apoker staff who have access to user data undergo strict privacy and confidentiality training.

In the event of a data breach: Users affected by a security incident will be notified within 72 hours and advised on the necessary steps to take.

6. Cookies & Tracking Technologies

The apoker website and app use cookies and similar technologies. Cookies are small text files stored on your device.

6.1 Types of cookies

  • Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
  • Performance cookies: For page load speed and error detection — can be disabled.
  • Functional cookies: For remembering your preferences (language, theme) — can be disabled.
  • Analytics cookies: For understanding usage patterns — can be disabled.

6.2 Cookie Controls

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may prevent apoker from functioning properly.

7. Your Data Rights

You have several important rights over your own data. apoker respects these rights:

1
Right to know

You can request to know what information apoker holds about you.

2
Right to rectification

You can request corrections to inaccurate or outdated information at any time.

3
Right to erasure

You can request that your data be deleted under certain conditions.

4
Right to portability

Request a download of your information in a structured format.

5
Right to Object

You can opt out of marketing communications at any time.

6
Right to restriction of processing

Request to limit how your information is used in certain circumstances.

To exercise any of these rights support@apoker.onlEmail us at. apoker will respond within 30 days.

8. Data Retention Period

Apoker does not retain your data longer than necessary. However, certain information must be kept for an extended period for legal and regulatory reasons:

  • Account information: 5 years after account closure (in accordance with financial regulatory guidelines).
  • Transaction records: At least 7 years (as required by tax and anti-money laundering laws).
  • Support conversations: 2 years after last contact.
  • Usage logs: 18 months.
  • Marketing preferences: For as long as your account remains active or until you opt out.

9. Protection of Minors' Data

Apoker's services are strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

If we become aware that we hold data belonging to a minor, that information will be deleted immediately and the account will be closed.

If a parent or guardian suspects their child's information is held by apoker, please contact us support@apoker.onlto let us know.

10. Privacy Policy Update Policy

Apoker may update this Privacy Policy when necessary. For significant changes:

  • You will be notified via email and SMS at least 30 days before any changes take effect.
  • The updated version number and date will be published on this page.
  • Continued use of apoker after any changes takes effect constitutes acceptance of the updated policy.

For any questions about this policy support@apoker.onlto get in touch.

Why apoker is a trusted guardian of your information

Our Commitment to Security

Bank-Level Encryption

256-bit SSL — your data is fully encrypted in transit. No one can intercept it along the way.

Your data is never sold

Apoker never sells your data to third parties. This is a core principle we do not compromise on.

Your control

View, correct, or request deletion of your data — all rights are in your hands. Just send an email to our support team.

Regular security audits

Annual third-party penetration testing by specialist experts — with any vulnerabilities addressed immediately.

Full transparency

The privacy policy is written in plain language — everything is stated clearly and directly, with no room for misunderstanding.

Limited Retention Period

Apoker does not retain your data longer than necessary. Once the retention period expires, your information is securely deleted.

Play in a safe environment — join apoker

Apoker is committed every day to keeping your data safe. Register now and enjoy a secure gaming experience.

FAQs

FAQs: Account Locks and Slot Games

Common reasons an apoker account gets locked include:

  • Entering the wrong password multiple times (5 attempts)
  • Unusual login location or device detected
  • KYC verification pending
  • Temporarily suspended due to suspected security breach

To resolve this:

  1. Go to apoker's live chat and verify your identity using your registered mobile number.
  2. The support team will verify your identity and unlock your account within 30 minutes.
  3. For your security, it's advisable to change your password after your account is unlocked.

If you believe your account has been accessed without authorization, send an urgent email to support@apoker.onl immediately.

No — apoker's slots section offers several types of games, each with a distinct experience:

  • Classic Slots (3-reel): Simple gameplay, fewer features, and a classic casino feel — ideal for new players.
  • Video slots (5+ reels): The most popular type. Features animations, multiple paylines, bonus rounds, and free spins.
  • Megaways slots: Thousands of ways to win on every spin, with greater chances of hitting big prizes.
  • Progressive Jackpot Slots: The jackpot grows with every bet placed — one win could mean a massive reward.
  • Themed slots: Special slots themed around cricket, Bollywood, and traditional festivals — popular among Bangladeshi players.

The RTP (Return to Player) percentage for each slot is displayed on the game page — checking it gives you a sense of which games offer better winning odds.

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